Company Description

USOC Medical is a biomedical equipment services and repair company located in Irvine, California. We provide high-quality, cost-effective biomedical equipment repair solutions to healthcare facilities, clinics, and medical companies of all types and sizes. Our commitment to excellence and use of OEM parts or aftermarket parts meeting our standards ensures that medical equipment operates in peak condition. USOC Medical fosters an environment of innovation, creativity, and continuous quality improvement. Our key business objectives include knowing our customers, providing high-quality services, parts, and whole unit sales while building solid customer relationships, and maintaining vendor neutrality.

Role Description

This is a full-time, on-site role located in Irvine, CA, for an Inside Sales Representative. The Inside Sales Representative will be responsible for lead generation, account management, maintaining high customer satisfaction, and providing excellent customer service. Daily tasks include 40+ outgoing customer contact, managing sales activities, developing new leads, maintaining relationships with existing clients, and ensuring customer needs are met effectively.

ROLE AND RESPONSIBILITIES

• Meets monthly sales goals
• Assists in Managing and growing existing accounts through daily telephone cold calling & following up on prior calls
• Assists account managers within their territories
• Develops and maintains effective professional relationships with clients.
• Assists, Educates and upsells clients company products and services, as well as occasional visits as needed.
• Identifies revenue opportunities through communications, programs and other activities as needed
• Builds up detailed knowledge about the company's products
• Tracks and communicates progress of metrics
• Performs other related duties as assigned or requested
• Provides professional, knowledgeable, courteous customer service
• Meets customer needs, offers options, resolves problems and follows up with customers
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members
• May Travel
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• Other duties as assigned

EDUCATION, TRAINING AND SKILLS

• High school diploma or equivalent required
• At least 2 years of experience in customer service and data manipulation; within a warehouse environment preferred
• Email and written messaging with intermediate Excel knowledge
• Working knowledge of warehouse management systems preferred
• Must be able to work in fast-paced team environment with general supervision
• Proficient English abilities required
• Ability to follow documented procedures, standards and policies
• Familiarity with continuous improvement methods preferred
• Excellent time-management skills

BENEFITS

• Health Insurance
• Dental Insurance
• 401(K) matching
• Life Insurance
• Other

USOC Medical is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.